Ticket Cancellation Insurance covers your customers when they can’t attend an event due to illness, accidents, or other unexpected situations. It’s embedded at checkout, and turns your event journey into one built on confidence, not risk.
How it works
Your customer buys a ticket
Coverage is embedded into the purchase journey or offered as a smart add-on.
Something prevents them from attending
An unexpected illness, accident, or emergency prevents your customer from making the event.
Your customer submits a claim
Through your channels, our platform, or directly to the insurer.
Their issue is resolved
Fast. Frictionless. Done.
What it covers
Coverage varies by product and insurer, but typically includes:
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Illness or Injury
Covers your customer when they can’t attend due to a sudden illness or accident
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Emergency Situations
Covers missed events due to urgent family matters, accidents, or other qualified events
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Travel Disruption
Covers missed events due to unexpected travel issues, depending on the insurer setup
Why it works
Gives them the freedom to buy early, without the fear of losing money
Reduces frustration of purchasing non-refundable tickets
Offer a smooth and clear process when life gets in the way
Increases confidence at checkout and drives more completed purchases
Reduces refund demands and post-sale complaints
Builds trust and drives platform as the go-to choice for tickets purchase
Results you can expect
When customers feel secure, they’re more likely to complete checkout – boosting conversion and repeat purchases
Insurance replaces refund demands without changing your policy
Customers return to platforms that back them up
Built for your industry
Events & Ticketing
Increase ticket sales while offering a new layer of flexibility
Fintechs & Neobanks
Offer lifestyle benefits that support everyday experiences, not just transactions
Payments
Add value to entertainment, travel, or event-related spend with seamless cancellation protection
