Protect your customer’s digital life when everything personal is suddenly at risk

From cloud hacks to deleted memories, the digital world feels secure… until it’s not. When your customer loses access to their files, accounts, or private content, they need more than just sympathy. Digital Recovery Protection helps restore what’s lost – and gives them a reason to trust you with more than just transactions.

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Digital Recovery Protection helps your customers when their cloud account, device, or app is hacked – and private content is leaked, deleted, or misused. It’s built for a world where digital loss feels just as personal as financial loss.

How it works

Your customer activates coverage
Your customer activates coverage

Digital Recovery Protection is embedded into premium plans, accounts — or offered as an add-on.

Their cloud account or filers are compromised

A cloud account is hacked, photos are deleted, private content is exposed or used to harass them.

Your customer submits a claim

Through your channels, our platform, or directly to the insurer.

Their issue is resolved

Fast. Frictionless. Done.

What it covers

Coverage varies by product and insurer, but typically includes:

  • Personal Data Restoration

    Provides support in reclaiming personal data, documents or files lost in a data breach

  • Account Recovery

    Provides support in regaining control of cloud or digital service accounts that were hijacked or locked

  • Cyber Extortion

    Reimburses costs related to cyber extortion for managing ransom threats or data lockdown by cybercriminals

  • Additional Services

    May include digital and emotional support during the customer recovery process

Why it works

Offers help when private, irreplaceable digital content is lost or exposed

Reduces chargebacks, disputes, and customer frustration

Makes digital incidents feel manageable, not catastrophic

Offer a smooth and clear process when life gets in the way

Gives them a trusted process to follow when they feel powerless

Demonstrates you care about your customer’s digital wellbeing

Builds trust by stepping in where most financial platforms can’t or won’t

Positions your brand as modern, protective, and emotionally intelligent

Results you can expect

Higher trust in premium tiers

Digital protection makes customers more willing to upgrade and stick around

Confidence leads to more frequent platform interaction

Recovery support turns worst-case scenarios into loyalty moments

Built for your industry

Payments
Fintechs, Neobanks & Payments

Offer real digital security in everyday financial products

Cloud-Connected Apps
Cloud-Connected Apps

Support users when their stored content is at risk or compromised

Digital Platforms
Lifestyle & Privacy Platforms

Embed protection in digital services that handle sensitive or personal content

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